FAQs
Frequently Asked Questions
How long will my order take to make?
Bandanas, vests, leash bunting, and communicoats are hand made to order so please allow a few days for us to make and post out to you. Usually we aim to make and post the next day however it can take up to 8 working days at peak times such as Christmas. Remember to measure first for vests and communicoats!
How is my order posted?
Orders are sent out by first class Royal Mail post. We charge £1.95 for UK deliveries under £30 and free UK delivery over £30. Overseas customers have a standard regional delivery charge for their order no matter how big the parcel. You can upgrade your delivery to Royal Mail Guaranteed Next Day delivery for a small extra charge if your order is required urgently. To book this, just send us an email first rather than ordering through the website.
Can I place an order from outwith the UK?
Yes!
Which size bandana should I order?
Bandanas come in three sizes:
Teeny – for extra small dogs or dogs with very slim necks
Regular – fits most dogs – just fold over to fit
Jumbo – for extra large dogs.
Remember not to tie too tightly - two fingers width please between the bandana and your dog’s neck, just like fitting a collar. Make sure your dog is comfortable and we advise you supervise your dog while wearing any type of dog apparel.
Still unsure about the size? Check out our How to Measure page.
Are bandanas, vests and communicoats safe to wear?
Yes! As with ANY dog clothing, please do ensure you supervise your dog while wearing a bandana, vest or communicoat.
Will this help with my dog training?
Messages on bandanas, vests, coats and leash bunting do not replace your regular training routine - they are designed to make others aware of any issue your dog may have and that you want to make others aware of. Please continue with your appropriate training method for your dogs needs.
If your dog is aggressive we recommend your use a muzzle when outside too.
Is my payment secure?
Yes! All payments are made through the Paypal secure payment gateway or through our Shopify Stripe secure payment gateway depending on how you choose to pay. You can choose to pay by credit/debit card or using your Paypal account. When you see https:// and the little padlock symbol at the top of your address bar you can be assured your payment is being made securely. Our site also has a SSL security certificate.
Can you customise my items with a logo or other text?
Yes! Many of our customers are animal charities, doggie sport teams, vets etc. Please contact us with your requirements and to discuss wholesale terms and prices.
How do I wash my item?
Bandanas can be washed in the machine at 30 degrees however please air dry only and iron on the reverse to preserve your printed design. Do not tumble dry or dry on a radiator or other heat source. Our message vests and communicoats can be easily wiped clean or handwashed - again, just air dry flat, iron on reverse at the lowest heat setting. Do not use harsh chemicals or scrub your communicoat or message vest as this may react with the printing on the garment.
Can I return my bandana/vest/leash bunting/communicoat?
Handmade items are all made to order to your requirements and we are happy to replace or refund if you find the item to be faulty. If any fault arises, or you are in any way unhappy with your order, please do email and we can rectify the situation. Your statutory rights are not affected.
Do you offer wholesale prices for larger orders?
Yes! We can supply vets, charities, groomers, dog trainers, dog sports groups and other organisations with our products for resale or promotional purposes - simply email with your requirements:
Are my details kept private?
Yes! We will NEVER sell your details to a third party. You can choose to “opt in” for our promotional newsletter too – your details are held securely through our mailing system and not printed out or stored in the office. Newsletter subscribers get access to exclusive discount codes, competitions and special offers.
A little bit about our vests, communicoats, leash bunting and bandana designs
Here at prancing dog HQ we hand-make our vests, communicoats, leash bunting and bandanas using our own patterns and artwork. No other company, individual or organisation is allowed to reproduce our designs, styles or replicate our method of manufacture without written permission. These products are registered and copyrighted by The Prancing Dog. We are happy however to work with charities and other dog groups should they wish to create their own special products exclusively for them. And, with written permission, will allow charities and other dog groups to use similar wording as shown on our own products. We do this in the spirit of co-operation and a willingness to help dog support organisations who may need a helping paw :)
Any questions?
If you have any other queries, please do not hesitate to contact us
E&OE