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THE PRANCING DOG TERMS AND CONDITIONS OF SALE


By ordering from The Prancing Dog and using this website you agree to the following Terms and Conditions of Sale. If you do not agree with these Terms and Conditions please do not place an order with The Prancing Dog or use/order from this website. These terms may be updated/changed occasionally. Any substantial or material changes will be notified on our main home page http://www.theprancingdog.co.uk/


ABOUT THE PRANCING DOG

The Prancing Dog is based in the UK and supplies customers in the UK and Europe and Rest of the World. Contact details: Email: pippa@theprancingdog.co.uk. Telephone: 07941518404. Postal address: 80 Hamilton View, Uddingston G71 6QA.

All our products are handmade to order and no warranty is given on any product. This does not affect your statutory rights. The Proprietor of The Prancing Dog owns all intellectual property rights on products contained on this website and no product, design or wording from this site may be reproduced without written permission from the Proprietor.


PLACING YOUR ORDER / SECURITY AND PAYMENT

All orders placed on this website are processed through our Romancart shopping cart then payment is processed through the Paypal secure payment gateway - you can choose to pay by credit/debit card or using your Paypal account. When you see https:// and the little padlock symbol at the top of your address bar you can be assured your payment is being made securely. The Prancing Dog collects only details of the items you have ordered, order time and date, payment type, email address, and name and postal address for your order. At no time does The Prancing Dog receive any secure credit/debit card information or secure information about your Paypal account from the payment gateway Paypal. If placing your order by phone, or using an order form at an event, your credit/debit card information is supplied to The Prancing Dog purely for the purposes of processing payment for the exact items you have purchased. A receipt for your payment will be sent out to the address you supply: either with your order, or (in the case of placing an order by a form at an event) a few days after your order payment has been processed. As soon as your payment has been processed, all credit/debit card details will be destroyed securely by shredder and The Prancing Dog will never keep your credit/debit card details on file. Your name, address and email address as supplied, along with details of the item(s) your ordered and the date of your order being placed and despatched will be kept on file purely as a record of your purchase and for the purposes of end of year accounts.


DESPATCH / SHIPPING / CUSTOMS DUTIES

All orders placed with The Prancing Dog are handmade to order and orders are usually made and posted out within 1-3 days of payment of order. If the despatch time is likely to exceed 3 days (for example at particularly busy times of year, such as Christmas) you will be notified by email to the email address supplied with your order. Wholesale customers placing a larger order will be notified of the estimated despatch date of their parcel when placing an order. All orders are sent out by Royal Mail. Orders can be placed by customers in any country however it is the responsibility of the customer to obey the regulations set out for the importation of dog apparel products set by the country where the order is sent to. Any import duties and tax, or additional charges for customs clearance are the responsibility of the customer.


RETURNS / REFUNDS

If you are not happy with any of our standard wording/design products must first contact us via email at pippa@theprancingdog.co.uk.

Please state your order number, item for return or exchange and reason for return or exchange. You will then be issued with a returns address which you must return the item to within 2 weeks of the return or exchange request.

Returned items must be unused and in original packaging. Customised orders may only be returned if they are faulty – however please do email if you are considering returning a customised item in order that we may try to resolve any issues first. Email any returns queries to pippa@theprancingdog.co.uk Refunds are processed less postage cost and the buyer is responsible for return postage cost. This does not affect your statutory rights.


SAFETY

Dog bandanas, message vests, communicoats and leash bunting are not toys. Like all dog apparel please supervise your dog while wearing any of these items. Or, in the case of wholesale customers, please advise your own customers to supervise their dog while wearing. The Prancing Dog cannot be held liable for any injury sustained by an animal or human while wearing any of their products. For bandanas, as with dog collars, please ensure there is adequate room for movement round the dog’s neck. Do not tie too tightly – a reasonable judgement would be to use two finger width gap when tying. The Prancing Dog tie-around-the-neck bandanas are not recommended for use on cats. The Prancing Dog can supply bandanas specifically designed for cats which have an elastic fitting for around the neck. Please ensure there is no risk of strangulation for your pet at any time while wearing a dog bandana, and please ensure all products from The Prancing Dog are kept away from fire or ignition sources. If your dog chews and damages any part of any product from The Prancing Dog (for example – but not limited to – the fitting clip), please discard immediately to prevent choking or other risk to the dog. Always make sure your dog is comfortable and able to move freely when wearing dog apparel from The Prancing Dog.


PRIVACY POLICY

When you place an order with The Prancing Dog we will store your order details for accounting purposes along with your email address for marketing purposes. This email address will only be used by The Prancing Dog - we will NEVER sell your details on to any third party to try and sell you goods and services! A few times a year we may send out a newsletter which will contain a customer loyalty discount code along with some other short news. You can subscribe to this email at any time at the bottom of the email.

The Prancing Dog conforms to UK Data Protection legistation.

FINAL NOTE

About customised orders

It is the legal responsibility of the customer to ensure no intellectual property rights are infringed by instructions given. The Prancing Dog can not accept liability for copyright, trademark, IP or design right infringements by making your product using your choice of customised wording and/or logo. It is the customer’s legal responsibility to check for IP infringement on any particular design/logo or wording they choose for their customised product. The customer will be responsible for any legal or defence costs or any damages resulting from any action taken by a rights owner for wording or a design/logo on a customised order placed with The Prancing Dog which is later found to be infringing anothers IP rights.  


It is the legal responsibility of the customer to ensure that the chosen wording or design printed on any dog garment is not overly aggressive or would be deemed to promote hatred, therefore putting a dog’s safety at risk. We will not print any message which we consider overtly aggressive or which promotes hatred on a dog garment for general use. We will never knowingly print any message which we consider would cause a reaction from others which may put the dogs safety in danger - for example (but not exclusively limited to) racist slogans or aggressive political slogans. We reserve the right to automatically cancel orders like this at any time, without further justification, and to refund the order in full including any post and packaging paid, by the method of payment used to place the order. Again, the customer will be responsible for any legal or defence costs or any damages resulting from any action taken by any individual or organisation for wording or a design/logo on a customised order placed with The Prancing Dog which is later found to be in contravention of this.



IMPORTANT NOTICE: You are permitted to print and download extracts from this website on certain conditions. Please email for permission first and note that all copyright, design and trademark notices must appear in the copies. All IP contained herein belongs to The Prancing Dog (unless otherwise stated) and no part of the website may be reproduced or stored on any other website or included in any public electronic retrieval system or service without prior written permission.

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