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TELEPHONE +44 (0)794 1518404
THE PRANCING DOG TERMS AND CONDITIONS OF SALE
By ordering from The Prancing Dog and using this website you agree to the following Terms and Conditions of Sale. If you do not agree with these Terms and Conditions please do not place an order with The Prancing Dog or use/order from this website. These terms may be updated/changed occasionally. Any substantial or material changes will be notified on our main home page http://www.theprancingdog.co.uk/
ABOUT THE PRANCING DOG
The Prancing Dog is based in the UK and supplies customers in the UK and Europe and Rest of the World. Contact details: Email: email@example.com. Telephone: 07941518404. Postal address: 80 Hamilton View, Uddingston G71 6QA.
All our products are handmade to order and no warranty is given on any product. This does not affect your statutory rights. The Proprietor of The Prancing Dog owns all intellectual property rights on products contained on this website and no product, design or wording from this site may be reproduced without written permission from the Proprietor.
PLACING YOUR ORDER / SECURITY AND PAYMENT
All orders placed on this website are processed through our Romancart shopping cart then payment is processed through the Paypal secure payment gateway -
DESPATCH / SHIPPING / CUSTOMS DUTIES
All orders placed with The Prancing Dog are handmade to order and orders are usually made and posted out within 1-
RETURNS / REFUNDS
If you are not happy with any of our standard wording/design products must first contact us via email at firstname.lastname@example.org.
Please state your order number, item for return or exchange and reason for return or exchange. You will then be issued with a returns address which you must return the item to within 2 weeks of the return or exchange request.
Returned items must be unused and in original packaging. Customised orders may only be returned if they are faulty – however please do email if you are considering returning a customised item in order that we may try to resolve any issues first. Email any returns queries to email@example.com Refunds are processed less postage cost and the buyer is responsible for return postage cost. This does not affect your statutory rights.
Dog bandanas, message vests, communicoats and leash bunting are not toys. Like all dog apparel please supervise your dog while wearing any of these items. Or, in the case of wholesale customers, please advise your own customers to supervise their dog while wearing. The Prancing Dog cannot be held liable for any injury sustained by an animal or human while wearing any of their products. For bandanas, as with dog collars, please ensure there is adequate room for movement round the dog’s neck. Do not tie too tightly – a reasonable judgement would be to use two finger width gap when tying. The Prancing Dog tie-
When you place an order with The Prancing Dog we will store your order details for accounting purposes along with your email address for marketing purposes. This email address will only be used by The Prancing Dog -
The Prancing Dog conforms to UK Data Protection legistation.
About customised orders
It is the legal responsibility of the customer to ensure no intellectual property rights are infringed by instructions given. The Prancing Dog can not accept liability for copyright, trademark, IP or design right infringements by making your product using your choice of customised wording and/or logo. It is the customer’s legal responsibility to check for IP infringement on any particular design/logo or wording they choose for their customised product. The customer will be responsible for any legal or defence costs or any damages resulting from any action taken by a rights owner for wording or a design/logo on a customised order placed with The Prancing Dog which is later found to be infringing anothers IP rights.
It is the legal responsibility of the customer to ensure that the chosen wording or design printed on any dog garment is not overly aggressive or would be deemed to promote hatred, therefore putting a dog’s safety at risk. We will not print any message which we consider overtly aggressive or which promotes hatred on a dog garment for general use. We will never knowingly print any message which we consider would cause a reaction from others which may put the dogs safety in danger -
IMPORTANT NOTICE: You are permitted to print and download extracts from this website on certain conditions. Please email for permission first and note that all copyright, design and trademark notices must appear in the copies. All IP contained herein belongs to The Prancing Dog (unless otherwise stated) and no part of the website may be reproduced or stored on any other website or included in any public electronic retrieval system or service without prior written permission.