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EMAIL pippa@theprancingdog.co.uk

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Frequently Asked Questions

How long will my order take to make?

Bandanas, vests, leash bunting, and communicoats are hand made to order so please allow a few days for us to make and post out to you. Usually we aim to make and post the next day however it can take up to three days at peak times such as Christmas. Remember to measure first for vests and communicoats!


How is my order posted?

Orders are sent out by first class Royal Mail post. We charge 95p for UK deliveries under £25 and free UK delivery over £25. Overseas customers have a standard regional delivery charge for their order no matter how big the parcel. You can upgrade your delivery to Royal Mail Guaranteed Next Day delivery for a small extra charge if your order is required urgently. To book this, just send us an email: pippa@theprancingdog.co.uk


Can I place an order from outwith the UK?

Yes! There is a small additional charge for orders outside the UK which will be added at the checkout.


Which size bandana should I order?

Most dogs (from Border Terrier to Labrador) can wear a Regular size as you simply fold over to tie according to the thickness of your dog’s neck. For extra small breeds such as Chihuahuas, or dogs with very skinny necks (like Chinese Crested, smaller Maltese or small pups) please order our Teeny size. And really really big dogs, such as Mastiffs, please order Jumbo. Remember not to tie too tightly - two fingers width please between the bandana and your dog’s neck, just like fitting a collar. Make sure your dog is comfortable and we advise you supervise your dog while wearing any type of dog apparel.


Are bandanas, vests and communicoats safe to wear?

Yes! As with ANY dog clothing, please do ensure you supervise your dog while wearing a bandana, vest or communicoat. Messages on bandanas, vests, coats and leash bunting do not replace your regular training routine - they are designed to make others aware of any issue your dog may have and that you want to make others aware of. Please continue with your appropriate training. If your dog is aggressive we recommend your use a muzzle when outside too.


Is my payment secure?

Yes! All payments are made through the Paypal secure payment gateway - you can choose to pay by credit/debit card or using your Paypal account. When you see https:// and the little padlock symbol at the top of your address bar you can be assured your payment is being made securely.


Can you customise my items with a logo or other text?

Yes! Many of our customers are animal charities, doggie sport teams, vets etc. Please contact us with your requirements and to discuss wholesale terms and prices.


How do I wash my item?

Bandanas can be washed in the machine at 30 degrees however please air dry only and iron on the reverse to preserve your printed design. Do not tumble dry or dry on a radiator or other heat source. Our message vests and communicoats can be easily wiped clean or handwashed - again, just air dry flat, iron on reverse at the lowest heat setting.


Can I return my bandana/vest/leashbunting/coat?

Handmade items are all made to order to your requirements and we are happy to replace or refund if you find the item to be faulty. If any fault arises, or you are in any way unhappy with your order, please do email and we can rectify the situation. Your statutory rights are not affected.


Do you offer wholesale prices for larger orders?

Yes! We can supply vets, charities, activity groups and other organisations with our products for resale or promotional purposes - simply email with your requirements.


Are my details kept private?

Yes! We will NEVER sell your details to a third party. Occassionally we may send you an email newsletter with money off promotions - you can unsubscribe at any time and we will do this immediately. If you would prefer to never receive any money-off promotions from us or any other email marketing contact, just let us know with a comment when placing your order :)


A little bit about our vests, communicoats, leash bunting and bandanas

Here at prancing dog HQ we hand-make our vests, communicoats, leash bunting and bandanas using our own patterns and artwork. No other company, individual or organisation is allowed to reproduce our designs, styles or replicate our method of manufacture without written permission. These products are registered and copyrighted by The Prancing Dog. We are happy however to work with charities and other dog groups should they wish to create their own special products exclusively for them. And, with written permission, will allow charities and other dog groups to use similar wording as shown on our own products. We do this in the spirit of co-operation and a willingness to help dog support organisations who may need a helping paw :)


About customised orders

It is the legal responsibility of the customer to ensure no intellectual property rights are infringed by instructions given. The Prancing Dog can not accept liability for copyright, trademark, IP or design right infringements by making your product using your choice of customised wording and/or logo. It is the customer’s legal responsibility to check for IP infringement on any particular design/logo or wording they choose for their customised product. The customer will be responsible for any legal or defence costs or any damages resulting from any action taken by a rights owner for wording or a design/logo on a customised order placed with The Prancing Dog which is later found to be infringing anothers IP rights.  


It is the legal responsibility of the customer to ensure that the chosen wording or design printed on any dog garment is not overly aggressive or would be deemed to promote hatred, therefore putting a dog’s safety at risk. We will not print any message which we consider overtly aggressive or which promotes hatred on a dog garment for general use. We will never knowingly print any message which we consider would cause a reaction from others which may put the dogs safety in danger - for example (but not exclusively limited to) racist slogans or aggressive political slogans. We reserve the right to automatically cancel orders like this at any time, without further justification, and to refund the order in full including any post and packaging paid, by the method of payment used to place the order. Again, the customer will be responsible for any legal or defence costs or any damages resulting from any action taken by any individual or organisation for wording or a design/logo on a customised order placed with The Prancing Dog which is later found to be in contravention of this.



About legal liability for your dog’s behaviour

We make our text/printed message products with the express intent of helping owners and dogs get a message across to other dog owners and members of the public. We encourage all dog owners to participate in a behaviour/training programme with their dog. Wearing a vest /communicoat /bandana /leash bunting is not a replacement for owners training their doggies properly. This boring bit is to express simply, and without legal jargon, that The Prancing Dog cannot be held responsible for your dog’s behaviour or the behaviour of other dogs and owners while wearing any of our dog apparel. We do recognise that many owners (and their dogs) have benefited from their fur babies wearing our dog apparel showing temperament/behaviour/special needs messages. We love to hear these good news stories and this genuinely encourages us to keep working in this business. Please remember to supervise your doggy wearing any type of dog apparel.


Any questions?

If you have any other queries, please do not hesitate to contact us .


IMPORTANT NOTICE: You are permitted to print and download extracts from this website on certain conditions. Please email for permission first and note that all copyright, design and trademark notices must appear in the copies. All IP contained herein belongs to The Prancing Dog (unless otherwise stated) and no part of the website may be reproduced or stored on any other website or included in any public electronic retrieval system or service without prior written permission.


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